This is article explains how the social media is helping with getting the word out when a crisis happens. But it also explains how the social media is being used to get complaints from readers because when someone is blogging most of their comments you find today are complaints towards the writers word of choice or if their point of view is wrong then in rude terms the reader will comment negative things. And this is what makes me not a fan of blogging because of the complaining that goes one. Blogging should be informative to the readers eye not negative and crude.
http://www.freshnetworks.com/blog/2009/12/social-media-as-a-crisis-management-tool/
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